Patient Rights and Responsibilities

Statement of Patient Rights and Responsibilities

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Patients have a fundamental right to medical care that safeguards their personal dignity and respects their cultural, psychosocial and spiritual values. Condell Medical Center strives to provide understanding and respect of these values in meeting patients' needs so long as these values are within the hospital's capacity, its stated mission and philosophy and relevant laws and regulations.

Patient Rights:

	We honor and attest to your rights as a patient to:
	Accessible Care
•	Receive appropriate medical care without discrimination
•	Request and receive nurse staffing data
•	Communicate and receive a timely response to your complaints by contacting a Patient Representative
•	Access protective services
•	Receive a transfer to another institution, providing it is medically permissible and another facility will accept the transfer
•	Communication assistance if you do not speak or read English, or can’t see or hear
	Respect and Dignity
•	Be assured of the confidentiality of your medical information
•	Receive care free of unnecessary restraints
•	Make informed choices about your care and treatment, including the decision to refuse treatment
•	Complete an Advance Directive/Living Will and have your stated wishes honored
	Involvement of Family and Friends
•	Be given the option of having your physician, family member, or friend notified of your admission
•	Involve family members and friends in your care, when it is safe and possible
•	Coordination of Care
•	Know the name of the physician that is in charge of your care
•	Know the names and professional titles of caregivers participating in your care
•	Participate in the development and implementation of your care plan
•	Appoint a representative of your choice to make informed decisions about your care
	Information, Education and Communication
•	Be given complete and current information about your diagnosis, condition, and treatment and outcomes of care, including unanticipated outcomes, in a manner that you can understand
•	Participate in decisions about your diagnosis, treatment and discharge
•	Know the potential risks and benefits of procedures and treatments
•	Receive and examine an explanation of charges, regardless of source of payment in a manner that you can understand
•	Consent or refuse to participate in experimental treatment or research
	Physical Comfort
•	Be cared for in a healing environment which is clean, safe and respectful of your personal privacy
•	Receive appropriate pain assessment and management with the intention to maximize your comfort
	Emotional Support
•	Express concerns, be heard, and receive an appropriate response
•	Have access to spiritual services upon request
•	Have access to people outside the hospital, whether through visitors, written or verbal contact, or private phone conversations as appropriate to a clinical setting
	Transition and Continuity of Care
•	Expect reasonable continuity of care and be advised of continuing healthcare requirements following discharge
	Patient Responsibilities As a partner on your healthcare team, we ask you to:
•	Provide complete and accurate information about your current and past state of health, including allergies, past illnesses, hospitalizations and the medications you are taking
•	Report changes in your condition or symptoms, including pain, to a member of the healthcare team.
•	Talk to us about your pain and options for minimizing it
•	Ask questions when you do not understand what we are saying or asking you to do
•	Follow the treatment plan that you developed with your caregivers
•	Accept responsibility for your health outcome, if you choose not to follow your treatment plan
•	Follow the rules and regulations of our hospital, which have been put in place for your safety and the safety of others
•	Assist us in providing a safe environment by sharing your observations if you perceive unsafe conditions or practices
•	Show respect and consideration for your caregivers and other patients and families by controlling noise and disturbances, refraining from smoking and respecting others’ property
•	Assure your financial obligation for health care is fulfilled as promptly as possible If you would like to express a concern or complaint about your care, treatment, or safety, please speak to your caregiver or the department director or manager, or call a Patient Representative at (847) 990-5443.
	You may also contact: The Joint Commission Office of Quality Monitoring One Renaissance Blvd. Oakbrook Terrace, IL 60181 (800) 994-6610; Fax: (630) 792-5636 Email: complaint@jcaho.org In addition, you may contact: Illinois Department of Public Health 52 W. Jefferson St. Springfield, IL 62761-0001 (800) 252-4343; TTY (800) 547-0466)